[EDIT because I forgot to use spell-check. Yikes!]
Don’t worry, I’m not really going to clown college. In case you were wondering, it’s a Simpson’s quote. I’ve been trying direct sales as a side gig about 10 months ago. I thought maybe it would help get me extra dough during the holiday season. At first I liked it, but as time wears on my enthusiasm fades. If you know me, you’ll know which company I’m talking about. I’m omitting the name because I’m probably going to stop doing it, but not sure on the timing yet. Anyway, I think I’m suffering from Pre-PMS this week. I have no idea if PPMS is really a thing, but I’m feeling it this round after an incident from said company REALLY set me off.
I placed an order for said DS company as I normally do. I paid my pending balance from a previous order in full last week with the same exact credit card I use each time I pay them. For whatever reason said DS company decided to charge me $40 on Monday for no apparent reason except for the fact it was a Monday and Monday’s are assholes. I had no idea this happened, until the local supervisor sent me a message asking me to pay my outstanding balance. The balance was putting my order on hold and I had until 11am to get it resolved, otherwise my order would miss the shipping window. I was like what the what now?!
I logged in and saw the random charge. I called customer service and they told me my credit card reversed a charge for $40 of the total balance. That made absolutely no sense, but I called my card company. They verified that nothing was reversed back and that the payment I made the week prior went through successfully. So yeah. I called customer service again and they couldn’t help me because God Forbid they are given access to actually perform functions.They gave me a number for the credit department.
It turns out the department doesn’t have a live person, only an answering machine. This made me extremely livid for some reason. I mean, a multi-million dollar company and they can’t have a live person?!! I hung up without leaving a message and tried customer service for the third time hoping maybe a competent person could get this done without leaving a message on a fucking machine for the credit department. The third guy was completely useless and wasn’t even able to provide me with a turn-around time for the credit people. I hung up on him before I started ripping him an extra set of nostrils. I mean, I get customer service can be a really difficult job. But I was quickly losing my cool, and decided hanging up was better than exploding on this guy. So I called the credit department machine again and left what was probably a belligerent message through gritted teeth attempting to explain the bullshit charge and how now it wasn’t looking like I’m getting my order on time since I have to talk to a machine instead of a person.
I gave up after this because I was just too agitated to deal with it anymore.Then my supervisor lady called me and told me to try customer service again. I was like, “ughhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh”! But I called for the fourth time and got someone that was good at bullshitting at least, so he was able to calm me down but still not solve the problem. He claimed he reached out to the credit people to see if they can expedite my message and someone would call me back in 24 hours. We’re rounding in on 23 hours now and still no call back from the prick(s) over in credit. But chances are, maybe they couldn’t decipher my message. haha! I’m tempted to call back, but I don’t really want to get myself worked up again. So basically, I’m going to quit this week if they don’t do something about this bullshit charge. I’m not paying those people a random $40 because I was the winner of the “let’s screw someone over” lotto. If they per-chance fix this charge, I’ll wait until after the holidays to quit. Until then, I’m going to try to calm down before I lose it.