I ordered a bridesmaids dress for my BFF Ginny’s wedding off Amazon. She opted to let us pick our own dresses, which is great. So I thought I found a great option and ordered it, despite the $20 shipping charge. Not only that, the dress would take almost a month to arrive. I think the long lead time had to do with the shipping location, and the seller supposedly custom stitching the dress to your specified measurements. I ordered the dress, despite the expensive shipping cost and shipping time. They asked for my measurements, and I sent them along right away to avoid delays.
About 3-4 weeks later, I got the dress. The color wasn’t what I was expecting, but I guess it is regency purple (since I ordered another dress from a different seller and the color is the same). The fabric on the skirt was also not what I was expecting. But I guess that can be the hazard of ordering things online? That is beside the point. The dress was about six sizes too large. Yes, SIX! I have no idea why they bothered asking for measurements when they clearly didn’t bother checking. Ugh. I contacted the seller and sent them the measurements of the dress vs the measurements I gave them. After some back and forth, involving me taking loads of pictures with a measuring tape to show the size difference and screenshots of my original email to them, they agreed the dress was totally wrong. Uh, NO DUH!
Instead of being normal and offering me a full refund, they wanted to offer a partial refund and use the money to get it altered. I kid you not. I LOL’d at this, and declined. I’m pretty sure it would cost more than the full price of the dress with the crazy shipping to get it altered. Not only that, I don’t actually think the dress could be altered that much. You’re really only supposed to take dresses down two sizes, not six. So they gave me the refund on the dress, not the shipping. This was not acceptable to me. After all, it wasn’t my fault they sent the completely wrong size.
They said I could keep the dress as it was “customized to my measurements” [**COUGH**] and couldn’t resell it. Which I find perplexing, but whatever.
At this point, I was a bit sick of dealing with this seller as it was like pulling teeth to get them to admit the error and refund me. So a couple days later, I opted to reach out to Amazon directly to see if they could get my shipping refunded, or at least get it as Amazon credit. I guess what ended up happening was I opened claim. Since I’m not a seller, I don’t know how severe claims are against your seller rating. I ended up getting a sob story from the seller, saying she could lose her job…etc. I’m guessing they must have other claims against them, in order for the seller to freak.
I have no idea if her story is true or not, but I gave her the benefit of the doubt and cancelled the claim. This allowed her the chance to refund my shipping without my re-opening it. Now suddenly, she wanted me to send the dress back?! She claimed it was part of the Amazon policy, but seeing as I cancelled the claim, I have my doubts.
She sent me an address of a person named Alex…who apparently doesn’t have a last name to ship the dress. I was mad at this point. So I opted to wait a few days before replying back. But hey, I’m still mad. So I called her out on the mysterious person with no last name, and told her I’d be happy to send the dress back, once she gives me a prepaid label to do so. TBD on what happens now, I’m expecting another sob story. In the meantime, I got another dress. I’m not in love with it, but it fits and it’s appropriate for the wedding.