Category Archives: PSA

DON’T MESS WITH MY SHOES!

Okay, I’m a bit ashamed of myself. I know customer service people don’t really have it easy. They are basically the front line of the battle with crazy and dissatisfied customers. So let’s go back to December 18th. I ordered a cute pair of shoes that cost nearly $100. I only wore them maybe five times, and it was always indoors around the office. I noticed a few weeks ago, the back heel tab split open on one of the shoes. I snapped some pics and emailed customer service on June 27th. Which is about 6 months and 10 days after order placement. This detail is key.

I got a sort of canned response back from the customer service rep I was working with the following day. Basically stating I was out of luck, because they could only replace defective shoes up to 6 months after order date. I argued back and forth with them, pointing out we were only 10 days out of the 6 month period, surely they can make an exception for the defect? No dice. The best they could muster was 20% off my next pair of shoes. I declined the offer, noting that would involve me spending MORE MONEY, instead of giving me money back.

I opted to call instead, this was a bad idea. My blood pressure was already climbing . I was nice at first, requesting a refund. Noting this pair is clearly defective, I didn’t wear them more than 5 times, and we’re only 10 days out from the six month replacement date. I got nowhere. Even though I was speaking with a different customer service rep, I got the same canned response about not being able to accept returns/refunds after 6 months. This was reallllly starting to get my goat. So I turned into an angry white lady, yelling at this poor girl. Still, no dice! Usually when you lose your shit, they would at least try to find a resolution. Nope, nada. I may have even yelled something about reaching out to the head of the company about this. oh yes, I’m ashamed to say, Dear Diary, that I went there during my crazed tirade. SIDE NOTE, I actually did call and apologize to her later. I’m not a total asshole.

Anyway, I figured either the customer service team has really poor training, or the company doesn’t give them the tools to really HELP a customer. In retrospect, since they were so unhelpful, I should have changed my tactics. I should have asked them what the options are, that don’t involve me spending any more money. For instance offering a comparable pair of shoes for free.  I would happily return the defective pair. Incidentally, the pair I bought is no longer sold.

So what did I do? I actually reached out to the president of the company. I should be ashamed. Andy was able to find his name due to some swift Googling. Unfortunately, his search skills did not yield contact info. I was able to figure that out myself. I basically tried various permutations of his name with the companies email extension. My fourth attempt worked! 

He actually got back to me quickly and was super nice! I wasn’t expecting him to respond, but I gave it a shot. He ended up offering me a free pair of shoes, which is the resolution I was hoping for, since a refund was not in the cards. I was happy with this outcome, as $100 shoes should certainly last longer than a few wears. But I truly hope the company can give the customer service team the tools to succeed going forward. I’m glad it’s resolved, but I hope other people don’t end up in my shoes (pardon the pun) and not able to get a refund if they end up with a defective pair of shoes days after the 6 month policy window ends. 

Advertisements

Leave a comment

Filed under annoyance, annoyances, lol, PSA, random, rant

HARRY’S LESS MAGICAL BROTHER, MUGGLE MIKE

tumblr_neh49tRypM1t5jijao1_500

After great reluctance, I finally made myself watch Magic Mike. Sorry, this post has nothing to do with Harry Potter. I know, I’m sad about this too! Anyway, I thought it wasn’t going to be as bad as I was thinking. After all, I have friends who really liked the movie, and I figured it must not be that bad. I was wrong, dear diary! I did watch the whole thing, but it was “meh” at best. 

I had to chuckle at the part where “Cowboy” McConaughey’s character, was lecturing “Magical” Mike (a.k.a Fred Durst) (a.k.a Chazz Tanningham) on how he should go to Miami. Because Magical “isn’t getting any younger”. I’m all like, dude you’re 50 and still stripping, don’t lecture the 27 year old! Anyone else think the part of the movie where “Rookie” Adam bought drugs from that guy laying in bed was uhh…awkward?!  They kept saying, “I love you” over and over to each other, while Adam fondles the “real” silicone bags on the other guys girlfriend? Oh yeah, then there was the part just before that where the pink-haired girl was laying on an ottoman, posing like she is in the middle of an imaginary boudoir photo session? [insert laughy face emoji]. I think there were other parts that were weird throughout the movie, but I was doing my nails and only half listening. The movie also sort of ends abruptly, without knowing how the hell Rookie Adam was going to survive Miami?! ALSO, WHAT HAPPENS TO THE PIGLET?!! Maybe they discuss that in the second movie that came out almost 4 years later?! I’m not going to watch that one to figure it out, guess it will remain a mystery. 

Leave a comment

Filed under annoyance, dance, funny, lol, movies, PSA, random

PSA: DON’T ORDER FROM TRYITNOW.COM #ItCosmetics

SCAM

I usually don’t fall for infomercial crap. But I’ve been interested in trying It Cosmetics for a while. My friend loves their concealer she gets from QVC for her Rosacea. I also know what their price point is. So when I saw the infomercial, I thought it was a good deal. Normally I do research when I buy things, and never (ever!!) buy things from an infomercial. Not saying ALL infomercials are scams, but most probably are. Unfortunately, tryitnow site is no exception. 

If you are going to order It Cosmetics products, don’t get it from tryitnow.com. The full-size kit deal is definitely too good to be true. Suggest ordering product from Ulta or QVC. I got scammed into purchasing, a few weeks back. While I got the products as promised, it was not made completely clear the kit would end up costing $150, they are sneaky and charge installments of $50 each. Then you get shipped a new kit, and have to pay installments on that as well. I got scammed out of money when I went to cancel after my first kit. The website doesn’t make it elicit that you are basically paying $150 per shipment. Also, the 60-Day Money Back Guarantee doesn’t say you’ll get ALL your money back. They only offered me 20% off the kit price, plus would need to pay shipping. Not cool! Don’t get fooled like me, be smart. Worth noting, I was able to talk the customer service rep down on the balance for the kit installment (after some finesse). So at least I didn’t actually pay $150, but still paid more than the $50 the site lists. 

If you want my unbiased opinion on the products themselves, I’d say save your money. While the products are okay, I would say there are definitely much better beauty products out there for a lower price that do a better job. 

Anyway, I’m posting this on as many social media sites as I can, including the FB page for It Cosmetics, hoping to give people fair warning. If you want to share my blog post, please do! I’ll list all their social media sites below. The more awareness the better. Remember, if it’s too good to be true, it probably is!

Twitter

Facebook

IG

14 Comments

Filed under PSA, Scam, Uncategorized