Category Archives: random

DON’T MESS WITH MY SHOES!

Okay, I’m a bit ashamed of myself. I know customer service people don’t really have it easy. They are basically the front line of the battle with crazy and dissatisfied customers. So let’s go back to December 18th. I ordered a cute pair of shoes that cost nearly $100. I only wore them maybe five times, and it was always indoors around the office. I noticed a few weeks ago, the back heel tab split open on one of the shoes. I snapped some pics and emailed customer service on June 27th. Which is about 6 months and 10 days after order placement. This detail is key.

I got a sort of canned response back from the customer service rep I was working with the following day. Basically stating I was out of luck, because they could only replace defective shoes up to 6 months after order date. I argued back and forth with them, pointing out we were only 10 days out of the 6 month period, surely they can make an exception for the defect? No dice. The best they could muster was 20% off my next pair of shoes. I declined the offer, noting that would involve me spending MORE MONEY, instead of giving me money back.

I opted to call instead, this was a bad idea. My blood pressure was already climbing . I was nice at first, requesting a refund. Noting this pair is clearly defective, I didn’t wear them more than 5 times, and we’re only 10 days out from the six month replacement date. I got nowhere. Even though I was speaking with a different customer service rep, I got the same canned response about not being able to accept returns/refunds after 6 months. This was reallllly starting to get my goat. So I turned into an angry white lady, yelling at this poor girl. Still, no dice! Usually when you lose your shit, they would at least try to find a resolution. Nope, nada. I may have even yelled something about reaching out to the head of the company about this. oh yes, I’m ashamed to say, Dear Diary, that I went there during my crazed tirade. SIDE NOTE, I actually did call and apologize to her later. I’m not a total asshole.

Anyway, I figured either the customer service team has really poor training, or the company doesn’t give them the tools to really HELP a customer. In retrospect, since they were so unhelpful, I should have changed my tactics. I should have asked them what the options are, that don’t involve me spending any more money. For instance offering a comparable pair of shoes for free.  I would happily return the defective pair. Incidentally, the pair I bought is no longer sold.

So what did I do? I actually reached out to the president of the company. I should be ashamed. Andy was able to find his name due to some swift Googling. Unfortunately, his search skills did not yield contact info. I was able to figure that out myself. I basically tried various permutations of his name with the companies email extension. My fourth attempt worked! 

He actually got back to me quickly and was super nice! I wasn’t expecting him to respond, but I gave it a shot. He ended up offering me a free pair of shoes, which is the resolution I was hoping for, since a refund was not in the cards. I was happy with this outcome, as $100 shoes should certainly last longer than a few wears. But I truly hope the company can give the customer service team the tools to succeed going forward. I’m glad it’s resolved, but I hope other people don’t end up in my shoes (pardon the pun) and not able to get a refund if they end up with a defective pair of shoes days after the 6 month policy window ends. 

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Filed under annoyance, annoyances, lol, PSA, random, rant

THE TIME A GIANT, FIRE-SPITTING, BRITISH-SPEAKING, PREYING MANTIS, SANG QUEEN TO US

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I went to Vegas with a group of friends a little over a week ago. It was a lot of fun! One of the highlights was going to old Vegas, and having a giant preying-mantis sing Queen to us. 

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We spent a lot of time at the pool, it was a billion degrees. One day we got a day bed, the other we got ritzy and rented a cabana. Money well-spent. We also upgraded our room. We had 2 TV’s, a living room, and nice view.  I usually stay at the Flamingo, but we ended up at The Linq, which is next door. 

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Adventures included burning to death, Vegas at night, and some light sun-poisoning. Thankfully I didn’t get a sunburn. I was pretty vigilant with the sunscreen.

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Pardon me, I like to make weird faces in pictures!

We also went on the high roller. I’ve been on it before, but it’s still fun. Would I do it a third time? Probably not.

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Next time I go, I’m spending most of my time in Old Vegas. It’s basically how Vegas is supposed to be. I also got to check out the Neon Museum at night. I’ve only gone during the day, and it gets quite hot there. It’s a cool place filled with old neon signs. One of my friends couldn’t join this time, due to her class schedule. So we’re going to plan a trip when she is done with school. 

I can’t believe tomorrow is Independence Day! I have a fun trip planned filled with hot air balloons, and brewery tours. 

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Filed under adventures, animals, awesome, casino, drinking, friends, fun, funny, random, travel, vacation, vegas, weekend

BAKE EM’ AWAY, TOYS!

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I was trying to blog more, but I fell off the wagon. To be honest, I’ve been pretty boring the last few weeks anyway. Plus I caught a case of the writers block. I’ll be in Vegas in exactly one week with a group of friends. This will mark my 7th time there.  I said I wasn’t going to buy anything new, but 4 bathing suits (cheap ones at least), 4 pairs of sandals, some new tops, and an awesome pair of sunglasses later, here we are.  One of the last times I was there, they were filming an episode of Cops. I should have followed them around, that’s the real adventure there. 

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I normally try to avoid Vegas during the summer months, as it is an actual furnace. But alas, here we are, going in June. 😦  It’s going to be about 1000°, according my very scientific and not exaggerated calculations. Let’s give or take a degree or two. So I will be dressing like Cam from Modern Family. I asked to borrow my friends parasol, and she no longer has it. She did recommend a giant visor she just got, and it makes her look like a bee-keeper. But I declined. I already bought a giant new floppy sunhat (it’s sparkly!) when I was in the Bahamas. I’ll be taking that along. I do tan folks, but my tolerance for boiling to death is very low. Hence why I hope I’m able to enjoy myself without my sandals melting to the pavement. 

 

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Filed under adventures, casino, drinks, fashion, friends, fun, funny, lol, random, travel, vacation, vegas

A SUITE TIME

We got randomly invited to attend a Celtics game in a suite. The only drawback, I couldn’t go to my friends birthday paint night. I wanted to show up for a little bit, but I guess they open up the suite area early and they wanted us to arrive together. Andy was none too pleased that he couldn’t attend, as he is a much bigger Celtic’s fan than I’ll ever be. But it was people from work, so I could not get a plus one.

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I haven’t gone to a suite in the Garden before, only the Red Sox. It was pretty similar experience. Each one has a private bathroom, free (to us) food (even sushi!), and booze. There is also seating in the front to watch the game, and some TV’s as well. Although, I don’t know if anyone actually watches the TV’s. Pretty awesome experience!

I stuffed myself with food and drinks while watching the game. A couple of us did end up leaving a little early, since it was a weeknight. I guess we probably should have stayed till the bitter end (and paid a ton in Uber surge fees, and sit in traffic on the pike for over an hour), since they ended up winning at the last second. Also, Andy was annoyed to see that I left before the game ended. I guess I’m not that good of a sports fan, hahaha!!

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R.I.P. MONEY AND NAIL

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The weekend was solid. I had to move my Friday night plans, due to do a hurricane-like storm that they keep using overly exaggerated weather terms like “bomb cyclone” to describe. Don’t even get me started on that, I’m sure I could write a series of posts on how that term really gets under my skin. I mean, the storm did a lot of damage to the coast, as it coincided with the high tides. But still, let’s stop making up crazy weather terms. Don’t go chasin’ bomb cyclones, just call them storms or hurricanes like we’re supposed to.  MOVING ON, Andy and I had a very belated Valentine’s Day steak dinner at Abe & Louie’s in Boston. We’re not Valentine’s Day people, but any excuse for a steak dinner, we’re on board. So we ventured there on Saturday night. I got the surf & turf with a filet mignon topped with crab. It was delicious! Afterwards, we went out for some more drinks. Oh yeah, I forgot to mention that we got our taxes done and got screwed because we’re married. Fun! We should get our marriage annulled for the tax break. Also, Andy’s car died in the parking lot at the tax place. So we had to get it towed. The steak was a real saving grace for us. Praise Jebus for steak!

On Sunday, we went to see Black Panther. It was really good! But we were stuck behind some family that thought it would be a grand idea to take all 14 toddlers to a PG-13 movie. Don’t worry folks, there is a special place in hell reserved for these kind of people that don’t understand how toddlers work and think they will sit thru a 135 minute movie meant for adults. There is also a special place in hell for the old man that decided he needed to loudly narrate the whole fucking movie to the theater as it was happening.

Oh yeah, I injured my toe a few months back. (If you get grossed out easily, you best stop here!) Not entirely sure how I injured it. But I think it had to do with wearing these very cute, but extremely uncomfortable shoes to Boston Comic Con over the summer.  I got a blister on the middle toe of my left foot. I don’t think it ever fully went away, until it recently popped. I guess the fluid went under my nail. I thought the stain on the nail would just grow out after a while. Not so much. My nail FELL OFF since a new nail is growing back. I’ve never had this happen before and I’m thoroughly freaked out/grossed out. My question is, why couldn’t my pinky toe be sacrificed to the nail gods instead?! That I could deal with a bit better. 

It doesn’t look as bad as I would envision something like this looking, but it sucks. It doesn’t hurt or anything, which is a plus. But it’s just very frustrating that it’s going to take over a year to grow back. I have my honeymoon coming up. So I’ll have to wear a band-aid over it. I also can’t take nail vitamins, as biotin breaks out my skin. So I’ve been using  keratin oil on it twice a day, hoping it will help it grow. I also have been keeping it covered up just in case. Not sure what else to do at this point. Does Lee make press on nails for your feet? hahaha

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Filed under adventures, annoyance, annoyances, beer, dinner, drinking, drinks, food, funny, lol, random, weekend

IT’S MYSTICAL!

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I am no stranger to the pizza establishment that is Mystic Pizza in Mystic Connecticut. I usually go there about once a year (or so), as I love the area. Plus it is pretty close to a couple of casinos. A couple of weeks ago, my mother-in-law brought up Mystic Pizza in a conversation. I told her about the actual pizza place in Mystic and how good the food is. Later that week, someone at work randomly brought up Mystic Pizza and the neighboring aquarium, unprompted by me.

I went to trivia night after a friends birthday dinner. Of course one of the final round questions worth 10 whole points was about the movie, Mystic Pizza. Needless to say we got that question right! Also, one of my friends on IG went there over the weekend and took loads of pictures. I think the universe is telling me I’m long overdue for a trip there. Don’t worry, universe I have listened! I have since planned a trip in May. 

 

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COOL AS ICE

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Happy #tbt to the last time I visited the ice castles in NH

My eye is twitching, so I’m ready for this short week to be over. Bring on the weekend! I am heading up to NH this weekend with my friend Erin. We’re going to visit the ice castles, before they close next week for the season. I went once a few years ago. The line SUCKED. We were stuck next to an annoying girl who wouldn’t stop complaining about how cold it was. It got the point where a mother and child in line offered up the child’s gloves and scarf in an attempt to shut her up. Unfortunately, she declined. So we all had to hang out in line for an hour and a half listening to Debbie Downer. FUN!

Thankfully, they have improved the ice castles since (so I’ve heard). They now offer timed tickets and only offer limited ticket sales on site. They also moved the castles off site of the ski resort. This will make it much easier because we were standing in line waiting to buy tickets, which is where the cluster fuck was. PLUS, we’ll be VIP. My friends cousin works there, and will be letting us in! I’m very excited to get away for the weekend. We’re probably going to be doing some exploring and finish the weekend off with pancakes at Sugar Shack. I think we’ll also be doing some outlet shopping as well. Can’t wait!

 

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