Category Archives: rant

DON’T MESS WITH MY SHOES!

Okay, I’m a bit ashamed of myself. I know customer service people don’t really have it easy. They are basically the front line of the battle with crazy and dissatisfied customers. So let’s go back to December 18th. I ordered a cute pair of shoes that cost nearly $100. I only wore them maybe five times, and it was always indoors around the office. I noticed a few weeks ago, the back heel tab split open on one of the shoes. I snapped some pics and emailed customer service on June 27th. Which is about 6 months and 10 days after order placement. This detail is key.

I got a sort of canned response back from the customer service rep I was working with the following day. Basically stating I was out of luck, because they could only replace defective shoes up to 6 months after order date. I argued back and forth with them, pointing out we were only 10 days out of the 6 month period, surely they can make an exception for the defect? No dice. The best they could muster was 20% off my next pair of shoes. I declined the offer, noting that would involve me spending MORE MONEY, instead of giving me money back.

I opted to call instead, this was a bad idea. My blood pressure was already climbing . I was nice at first, requesting a refund. Noting this pair is clearly defective, I didn’t wear them more than 5 times, and we’re only 10 days out from the six month replacement date. I got nowhere. Even though I was speaking with a different customer service rep, I got the same canned response about not being able to accept returns/refunds after 6 months. This was reallllly starting to get my goat. So I turned into an angry white lady, yelling at this poor girl. Still, no dice! Usually when you lose your shit, they would at least try to find a resolution. Nope, nada. I may have even yelled something about reaching out to the head of the company about this. oh yes, I’m ashamed to say, Dear Diary, that I went there during my crazed tirade. SIDE NOTE, I actually did call and apologize to her later. I’m not a total asshole.

Anyway, I figured either the customer service team has really poor training, or the company doesn’t give them the tools to really HELP a customer. In retrospect, since they were so unhelpful, I should have changed my tactics. I should have asked them what the options are, that don’t involve me spending any more money. For instance offering a comparable pair of shoes for free.  I would happily return the defective pair. Incidentally, the pair I bought is no longer sold.

So what did I do? I actually reached out to the president of the company. I should be ashamed. Andy was able to find his name due to some swift Googling. Unfortunately, his search skills did not yield contact info. I was able to figure that out myself. I basically tried various permutations of his name with the companies email extension. My fourth attempt worked! 

He actually got back to me quickly and was super nice! I wasn’t expecting him to respond, but I gave it a shot. He ended up offering me a free pair of shoes, which is the resolution I was hoping for, since a refund was not in the cards. I was happy with this outcome, as $100 shoes should certainly last longer than a few wears. But I truly hope the company can give the customer service team the tools to succeed going forward. I’m glad it’s resolved, but I hope other people don’t end up in my shoes (pardon the pun) and not able to get a refund if they end up with a defective pair of shoes days after the 6 month policy window ends. 

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Filed under annoyance, annoyances, lol, PSA, random, rant

FRIENDS > FAMILY

Ye be warned, this is a wedding-related rant post that I just need to get off my darn chest.

One of my favorite cousins will not be attending my wedding next month. I cannot hide how hurt I am. She is basically like another sister to me growing up. Though, we definitely don’t see each other very often these days. Apparently it’s more important to attend her friends 2nd or 3rd marriage, that she was JUST ASKED to be in a few weeks back. As an aside, I asked people to be in my wedding before I even had a venue picked. Also, I sent my invites out in June, so she definitely knew about my wedding. She  kinda screwed over my Maid of Honor with my Bachelorette plans (which she knew about 4-5 months in advance), by backing out 2 weeks before the party. She never even contacted me after to explain why she couldn’t go. So instead of tossing her check in the trash that she sent as a gift, I’m going to cash it and give the money to my MOH to try to recoup the cost she ate for her not going to the Bachelorette party.

I’m truly very hurt she would choose to only attend her friends umpteenth wedding, instead of going to both. I practically begged her to try to catch the tail end of my wedding, despite the fact it would take her 2 1/2 hours to get to me. I would also like to clarify, I’m not a diva by any means. But it’s a big day for me, and I never imagined she wouldn’t be there for it.

I also get the impression she hasn’t even checked with her friend if it’s okay for her to leave after dinner or something during the reception. I would assume, if she truly wanted to go to my wedding, she would have told her friend that she needed to go to both and plan accordingly. Judging by our conversations, I don’t think she even told her friend the scheduling conflict.

I am just truly hurt by this whole situation. I hope she comes to her senses and figures out a way to catch the back end of my reception. If not, I just don’t think I can speak to her ever again.  I hate that sometimes it takes a wedding to weed out people that clearly mean a lot more to you, than you to do them. It’s a sucky situation, no use in dwelling on it. 

Edited to add, I would 100% understand if the arrangements to be in this friends wedding, had happened months and months ago. I would definitely not be as hurt about it had the timing been much different.  Also, forgot to mention, I was IN her freaking wedding years ago. 

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Filed under annoyance, annoyances, rant, Uncategorized, wedding

MAKE IT A SPA DAY

I’ve been sick for a few days and haven’t been sleeping well. It’s basically because my body refuses to let me be a mouth-breather. So sleeping at night with a stuffy nose, consists of not sleeping at all. Despite pumping myself with decongestants. I’ve found a good combo of saline spray and saline gel at night so I can do that breathing thing.

But I haven’t had time to catch up on sleep. So I’m feeling a bit long in the tooth. I dont actually know what that phrase means, but I’m going to imagine myself as a scraggly bunny in dire need of sleep. 

So we’re shooting to hopefully move in less than a few weeks. Which means there is no such thing as downtime or sleep. It sucks. I’m trying to find a balance between packing and having a social life. Easier said than done.

 I can’t wait for the move to be over. I’m beginning to feel like Tom Hanks at the end of The Burbs, when he accidentally sets that guys house on fire, and then the neighbor tries to murder him in the ambulance. Trouble is, I already feel like setting myself on fire and we haven’t even moved yet. 

They opened a new spa near work that does those saltwater pod things. I’m seriously considering booking a session next week. Otherwise I fear I may go mad!

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WHOA, WHY YOU WANNA GIVE ME THE RUN-AROUND?

I ordered a bridesmaids dress for my BFF Ginny’s wedding off Amazon. She opted to let us pick our own dresses, which is great. So I thought I found a great option and ordered it, despite the $20 shipping charge. Not only that, the dress would take almost a month to arrive. I think the long lead time had to do with the shipping location, and the seller supposedly custom stitching the dress to your specified measurements. I ordered the dress, despite the expensive shipping cost and shipping time. They asked for my measurements, and I sent them along right away to avoid delays.

About 3-4 weeks later, I got the dress. The color wasn’t what I was expecting, but I guess it is regency purple (since I ordered another dress from a different seller and the color is the same). The fabric on the skirt was also not what I was expecting. But I guess that can be the hazard of ordering things online? That is beside the point. The dress was about six sizes too large. Yes, SIX! I have no idea why they bothered asking for measurements when they clearly didn’t bother checking. Ugh.  I contacted the seller and sent them the measurements of the dress vs the measurements I gave them. After some back and forth, involving me taking loads of pictures with a measuring tape to show the size difference and screenshots of my original email to them, they agreed the dress was totally wrong. Uh, NO DUH!

Instead of being normal and offering me a full refund, they wanted to offer a partial refund and use the money to get it altered. I kid you not. I LOL’d at this, and declined. I’m pretty sure it would cost more than the full price of the dress with the crazy shipping to get it altered. Not only that, I don’t actually think the dress could be altered that much. You’re really only supposed to take dresses down two sizes, not six. So they gave me the refund on the dress, not the shipping. This was not acceptable to me. After all, it wasn’t my fault they sent the completely wrong size.

They said I could keep the dress as it was “customized to my measurements” [**COUGH**] and couldn’t resell it. Which I find perplexing, but whatever.

At this point, I was a bit sick of dealing with this seller as it was like pulling teeth to get them to admit the error and refund me. So a couple days later, I opted to reach out to Amazon directly to see if they could get my shipping refunded, or at least get it as Amazon credit. I guess what ended up happening was I opened claim. Since I’m not a seller, I don’t know how severe claims are against your seller rating. I ended up getting a sob story from the seller, saying she could lose her job…etc. I’m guessing they must have other claims against them, in order for the seller to freak.

I have no idea if her story is true or not, but I gave her the benefit of the doubt and cancelled the claim. This allowed her the chance to refund my shipping without my re-opening it. Now suddenly, she wanted me to send the dress back?! She claimed it was part of the Amazon policy, but seeing as I cancelled the claim, I have my doubts.

She sent me an address of a person named Alex…who apparently doesn’t have a last name to ship the dress. I was mad at this point. So I opted to wait a few days before replying back. But hey, I’m still mad. So I called her out on the mysterious person with no last name, and told her I’d be happy to send the dress back, once she gives me a prepaid label to do so. TBD on what happens now, I’m expecting another sob story. In the meantime, I got another dress. I’m not in love with it, but it fits and it’s appropriate for the wedding. 

 

 

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I’LL NEVER BE AN OLYMPIAN!

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So we had our first major winter storm for the season. I can’t wait to move. I was hoping I would’ve been able to move into my new place prior to the winter. But the pad  needs a lot of renovations, so that didn’t happen. The good news is, almost done! The bad news, I had to shovel last night. 

The only way I got myself to do it, was I tried to psych myself up. Thinking, this is IT, G! It’s the Olympics of speed shoveling, do your shitty country proud! I started off strong. I shoveled the steps and sidewalks in record time. But then it came to the car and driveway. It’s not even a big driveway, just shoveling out my spot. But it took forever to clean off my car because there was a layer of ice under it. But still, I persevered! I cleaned it in about 15 minutes.

But then came the doozy, I had to shovel all the layers of snow from the driveway into a snowbank. This is where the other (non-existent) competitors excelled. It took a while to get all the snow out of my spot. PLUS, I had to clean off Andy’s car. Which I 1000% didn’t really want to do, but he cleans my car off quite a lot. So I thought it would kind of be an asshole move to not return the favor. So I cleaned off his car too. Then I raced indoors to see how I did on time. I did horribly, no medals for me! It took me an hour and a half. When I had it in my head to bang it out in 30 minutes. LOL, TEAM SELF. UGH. But hey, I dusted myself off and made it into work today. So that is an achievement. Plus I’m going to the Goblin Kings Ball this weekend, should be fun. 

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I DON’T GET IT

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So the other day, Boston got it’s first “Eataly” location. I don’t really understand the appeal of it. I mean, I know it has it’s origins in Italy. But I feel since it’s a big chain now, it’s about as Italian as an Olive Garden. Not that there is anything wrong with OG, I love me some of their bread sticks and fake Italian fare! 

Even my own mother (off the boat Italian) has heard of Eataly by now. She told us she wants to go sometime this month. I’m dreading it, to be honest.  The place looks about as appealing to me as eating a rusty nail covered in Ragu. But maybe my mom will get some enjoyment out of it, I don’t have high hopes for the place. 

My main issue, I don’t think Boston needed an Eataly. We already have the North End. The North End is a section of Boston with loads of Italian restaurants, grocery stores, cafes, bakeries, and butcher shops. So I think Eataly will be bad for those small businesses, it will “Wal-Mart” the area.  Why couldn’t they just open it in Worcester or something? I’m sure people in the western/central part of the state would appreciate a fake Italian marketplace, since it will be a closer ride than Boston. Ugh, let’s hope the hype dies down and it doesn’t kill the North End. 

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Filed under annoyance, annoyances, dinner, europe, food, italy, rant, Scam, shopping, stupid people, whatever

NO RA-GRETS…EXCEPT FOR THE POSSIBLE FUTURE DIABETES

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Okay guys, confession time. Ever since my co-worker discovered the “brunch favorites” edition of candy corn at Target, I was hooked. The flavors are strange for candy corn, like French toast with maple syrup, chocolate chip pancakes, and waffles with strawberry. But damned if I can’t say, they are the most delicious candy corn I’ve ever had. 

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Given that candy corn is mostly sold around Halloween, I didn’t have much time to stock up. These candy corn flavors are exclusive to Target, so I grabbed a few bags one day during my lunch break.

I gave a bag to a co-worker who also appreciates candy corn, as a Halloween gift. I saved the other two bags for myself, and if a random co-worker wanted some. Well, let me tell you, these candy corn bags did not last long at all. Want to know who ate the other two bags in their entirety? ME! I have no self control with these candies.

I feel like that old guy in the 80’s  70’s commercial that was like, “I can’t believe I ate that whole thing.” Well dear diary, I did eat that whole thing. Ever since I polished off the last of it, Target has sold through their stock. I was devastated, as I walked every single aisle with no remnant of a clearance Halloween candy shelf. They needed to make room for the candy canes. What about the candy corns?!!! Huh, Target?!! I found some remaining bags on Amazon. I started off just by ordering a pack of two. Mostly because I didn’t feel like spending $28 on four bags of candy.

The next day, I decided to polish off some Christmas shopping, so I ordered some gifts online. Know what mysteriously (deliberately) made it’s way into my cart? Another two pack of this candy corn. SEND HELP AND INSULIN! I’m hoping I’ll get sick of this candy corn with my first shipment. So by the time the second one arrives, I’ll be 1000% all set with this crack candy. 

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